Frequently Asked Questions

You can enter a work through our electronic system by clicking here. If the roadway hazard is an emergency, please contact 911. All other concerns, please call the Jackson County Department of Transportation at 517-788-4230. 

Work orders are sent to the appropriate supervisor for scheduling. Unless your situation is an emergency, work orders are grouped together by location, and they are completed when crews are working in specific areas. Sometimes you may have to wait 7-10 days. Emergencies are handled promptly.

Residents sometimes call and ask why we cannot pick up the blade when going by their driveway. This is not a practical solution, and our drivers would never finish clearing the roads due to the multitude of driveways. There is, however, a method of clearing your driveway that can help minimize the amount of snow (and frustration) during the winter months: •If possible (not always practical), clear your driveway after we have finished plowing the roads. •When clearing your driveway, place as much snow as possible in the direction of travel, on the downstream side of the road. •Clear an area upstream from your driveway opening to form a "pocket" for the snow from the road to go into. The result? More of the snow from the road will go into the pocket and less will end up in your driveway.

Since mailboxes are in the road right-of-way, they are sometimes damaged by road trucks when plowing snow, or performing other road maintenance. It is the policy of the Jackson County Department of Transportation to replace only mailboxes and/or posts that have actually been hit by our equipment. If the mailbox or wooden post was broken off from the force of the snow coming off the blade, we do not replace or repair it. To reduce this risk, please check your mailbox every fall to make sure it is attached securely to the post. Also, please remove snow build up around the post so when the road is plowed, the new snow isn’t pushing up against snow already piled up. Sometimes this forces the post to snap. Typically, most mailboxes damaged during snow removal are from the force of the snow coming off of the plow. If it is determined that your mailbox was damaged by impact of our truck, JCDOT will provide you with a standard mailbox so you can replace it or a reimbursement based on the County approved fee schedule.

JCDOT will push the animal off of the traveled portion of the roadway only. JCDOT does not remove dead animals from private property (including driveways), ditches, or the shoulder of the road.